dreamscent 0 Report post Posted June 17, 2020 Does anyone know how long eLearnSecurity takes to respond to queries? I have sent 2 emails on 2 different subjects over the past 3 weeks or so, and there has been no response from them, not even an acknowledgement. As a student who has spent months of savings to buy training from eLS, and am planning to purchase another one this month, it's quite disappointing that this is the kind of support received. Share this post Link to post Share on other sites
patrick.k.sheehan 3 Report post Posted June 17, 2020 I don't know if COVID is playing a role in it or not? But you can also try reaching them on FB Messenger. Good luck. Share this post Link to post Share on other sites
tf-2005 0 Report post Posted June 19, 2020 Have the same experience. Should not be a COVID issue because it's mostly a virtual company. Share this post Link to post Share on other sites
StefanWAustin 309 Report post Posted June 19, 2020 LinkedIn could be an option as well. There, the response time is very quick. Share this post Link to post Share on other sites
Sam0x90 7 Report post Posted June 23, 2020 Strange, they usually answer pretty quickly on support@elearnsecurity.com. With quickly I mean within few days. Try to pm the author of the course also here. Share this post Link to post Share on other sites
StefanWAustin 309 Report post Posted June 23, 2020 They have problems at the moment with the forum for PTS, but I know from Dimitrios that the admins work on it. -> I think it could be that a lot of people flooded the support, so they have a massive amount of tickets. Share this post Link to post Share on other sites
