geekysmsm 0 Report post Posted June 30, 2022 Hello Community. i've added the ejpt voucher to cart and successfully paid the order. I entered all my information (but i wasn't logged in to esecurity yet) so i was basically checking out as a guest. however. i have received their confirmation message along with my order ID but i have not received any exam or course nowhere. even when i registered to esecurity using same email i paid with is there any live support or billing support i can reach out to? thanks in advance Quote Share this post Link to post Share on other sites
Guest User Report post Posted July 4, 2022 Same issue happened with me Quote Share this post Link to post Share on other sites
gameov7r 0 Report post Posted July 4, 2022 same issue Quote Share this post Link to post Share on other sites
UmairAhmed 0 Report post Posted July 5, 2022 Same issue happened to me, i emailed them as well but its been 3 days INE didn't reply to the email, any way to contact them? Quote Share this post Link to post Share on other sites
OMOIJ008 0 Report post Posted July 5, 2022 I have had a similar issue. Its strange to me as there seems to be 3 different accounts: elearnsecurity.com caendra.com my.ine.com For me I have got access to each account, along side emails containing order details. I am also about to do the training on ine.com but doesn't seem to have options to use my on machine for labs like elearnsecurity.com is meant to. Keep us updated with your outcome. I am assuming something manually has to be done their end as the caendra.com website was down for some time. Quote Share this post Link to post Share on other sites
stan.deboer 0 Report post Posted July 5, 2022 having this issue aswell Quote Share this post Link to post Share on other sites
singhravi6300 0 Report post Posted July 5, 2022 Hi Team, I have made the purchase on the site but I'm still not able to see the exam on the website. Could you please help me with this? Thanks, Ravi Singh Quote Share this post Link to post Share on other sites
saravanan.vijayamuthu 0 Report post Posted July 6, 2022 Hello Team, I have made the payment a few hours ago. But I’m not able to see the exam details or logins credentials for the exam. Kindly, shed some light on this. Thanks Quote Share this post Link to post Share on other sites
St0k3r 0 Report post Posted July 7, 2022 Exact same thing happened to me. There seem to be 3 different accounts: 1. INE - training material 2. eLearnSecurity - which is used for the exam, exam payment made, however does not reflect anywhere 3. Caendra - not sure what this account is used for, only to confirm that I paid for an exam? This is REALLY confusing to say the least.. Quote Share this post Link to post Share on other sites
Daniel_C 0 Report post Posted July 13, 2022 Same issue, just sent them an email. Did anyone ever get a response? Quote Share this post Link to post Share on other sites
Guest Kl4us Report post Posted July 14, 2022 Same issue here. Is there any address for customer service available? Quote Share this post Link to post Share on other sites
Guest Hitesh Agarwal Report post Posted July 15, 2022 I'm also getting same problem. Anyone Please give me proper support details for elearnsecurity team. Quote Share this post Link to post Share on other sites
felfli.marc 0 Report post Posted July 15, 2022 Same problem occurred to me today. Any progress on your side ? Quote Share this post Link to post Share on other sites
Colin_1337 1 Report post Posted July 15, 2022 Same here, how long does it usually take? Quote Share this post Link to post Share on other sites
zeeshan_bhatti 0 Report post Posted July 15, 2022 same issue i m getting, I have purchased EJPT exam but not showing in my elarn portal. Quote Share this post Link to post Share on other sites
Daniel_C 0 Report post Posted July 20, 2022 Is there any way to request a refund? It's been a week. At this point I'd rather just spend my time on a different certification. Quote Share this post Link to post Share on other sites
Colin_1337 1 Report post Posted July 21, 2022 For everyone in here that is still waiting, I received an e-mail from support. They fixed it and they told me that they're very busy with all the inquiries right now. Just finished the labs, was fun! Good luck guys Quote Share this post Link to post Share on other sites
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