Payment Sent/ Exam not received

[geekysmsm 0]

Hello Community.
i've added the ejpt voucher to cart and successfully paid the order.
I entered all my information (but i wasn't logged in to esecurity yet) so i was basically checking out as a guest.
however. i have received their confirmation message along with my order ID but i have not received any exam or course nowhere. even when i registered to esecurity using same email i paid with
is there any live support or billing support i can reach out to?
thanks in advance

[Guest User]

Same issue happened with me

[gameov7r 0]

same issue 

[eagleinvectus786 0]

Same issue happened to me, i emailed them as well but its been 3 days INE didn't reply to the email, any way to contact them?

[OMOIJ008 0]

I have had a similar issue.
Its strange to me as there seems to be 3 different accounts:
elearnsecurity.com
caendra.com
my.ine.com

For me I have got access to each account, along side emails containing order details. I am also about to do the training on ine.com but doesn't seem to have options to use my on machine for labs like elearnsecurity.com is meant to.

Keep us updated with your outcome.  I am assuming something manually has to be done their end as the caendra.com website was down for some time.

 

 

 

[stan.deboer 0]

having this issue aswell

[singhravi6300 0]

Hi Team,

 

I have made the purchase on the site but I'm still not able to see the exam on the website. Could you please help me with this?

 

 

Thanks,

Ravi Singh

[saravanan.vijayamuthu 0]

Hello Team,

I have made the payment a few hours ago. But I’m not able to see the exam details or logins credentials for the exam. Kindly, shed some light on this.

Thanks

[St0k3r 0]

Exact same thing happened to me. There seem to be 3 different accounts:

1. INE - training material

2. eLearnSecurity - which is used for the exam, exam payment made, however does not reflect anywhere

3. Caendra - not sure what this account is used for, only to confirm that I paid for an exam?

This is REALLY confusing to say the least..

 

[Daniel_C 0]

Same issue, just sent them an email. Did anyone ever get a response?

[Guest Kl4us]

Same issue here. Is there any address for customer service available?

[Guest Hitesh Agarwal]

I'm also getting same problem. Anyone Please give me proper support details for elearnsecurity team.

 

[felfli.marc 0]

Same problem occurred to me today. Any progress on your side ?

[Colin_1337 1]

Same here, how long does it usually take?

[zeeshan_bhatti 0]

same issue i m getting, I have purchased EJPT exam but not showing in my elarn portal.

[Daniel_C 0]

Is there any way to request a refund? It's been a week. At this point I'd rather just spend my time on a different certification. 

[Colin_1337 1]

For everyone in here that is still waiting, I received an e-mail from support. They fixed it and they told me that they're very busy with all the inquiries right now.
Just finished the labs, was fun! Good luck guys