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I Can't start the eWPT exam after reset

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I am currently taking the eWPT exam and I just reset the lab. 
I'm trying to start the lab again and I get this alert 

"Only one virtual lab can be running at a time. Before starting a new one, please shut down the following lab: eWPT Exam Scenario of eWPT."

and the lab doesn't start 
I need help, please 

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