ahanemes 0 Report post Posted February 19, 2021 I just passed the eJPT and I wanted to celebrate but I am having an issue. I paid for the course with my parents payment card. hence, the certificate took my parents billing name as mine. when I try to generate my certification it says to contact support if I want the name changed or else if I generate it I can't do anything. I can't find the support system anywhere! Please HELP!!!!! Quote Share this post Link to post Share on other sites
CosmicBear 6 Report post Posted February 19, 2021 3 hours ago, ahanemes said: I just passed the eJPT and I wanted to celebrate but I am having an issue. I paid for the course with my parents payment card. hence, the certificate took my parents billing name as mine. when I try to generate my certification it says to contact support if I want the name changed or else if I generate it I can't do anything. I can't find the support system anywhere! Please HELP!!!!! Hi. Try send a mail to support@elearnsecurity.com or support@ine.com. / CosmicBear Quote Share this post Link to post Share on other sites
Bazlar 1 Report post Posted May 30, 2021 Same issue, i haven't generated my certificate yet, with mine they are missing one of my surnames on it. so i have emailed support@elearnsecurity.com. As its the weekend just waiting to see what will happen on monday. @ahanemes did this issue get resolved for you via emailing support@elearnsecurity.com? Quote Share this post Link to post Share on other sites
tanujsan.ta57 0 Report post Posted June 3, 2021 On 5/30/2021 at 6:24 PM, Bazlar said: Same issue, i haven't generated my certificate yet, with mine they are missing one of my surnames on it. so i have emailed support@elearnsecurity.com. As its the weekend just waiting to see what will happen on monday. @ahanemes did this issue get resolved for you via emailing support@elearnsecurity.com? edited Quote Share this post Link to post Share on other sites
Bazlar 1 Report post Posted June 4, 2021 hey @tanujsan.ta57, i emailed support@elearnsecurity.com and they sorted out the name correction for me. Quote Share this post Link to post Share on other sites