Name Correction

[ahanemes 0]

I just passed the eJPT and I wanted to celebrate but I am having an issue. I paid for the course with my parents payment card. hence, the certificate took my parents billing name as mine. when I try to generate my certification it says to contact support if I want the name changed or else if I generate it I can't do anything. I can't find the support system anywhere! Please HELP!!!!!

[CosmicBear 6]

3 hours ago, ahanemes said:

I just passed the eJPT and I wanted to celebrate but I am having an issue. I paid for the course with my parents payment card. hence, the certificate took my parents billing name as mine. when I try to generate my certification it says to contact support if I want the name changed or else if I generate it I can't do anything. I can't find the support system anywhere! Please HELP!!!!!

Hi. Try send a mail to support@elearnsecurity.com or support@ine.com.

/ CosmicBear

[Bazlar 0]

Same issue, i haven't generated my certificate yet, with mine they are missing one of my surnames on it. so i have emailed support@elearnsecurity.com. As its the weekend just waiting to see what will happen on monday.

@ahanemes did this issue get resolved for you via emailing support@elearnsecurity.com? 

[tanujsan.ta57 0]

On 5/30/2021 at 6:24 PM, Bazlar said:

Same issue, i haven't generated my certificate yet, with mine they are missing one of my surnames on it. so i have emailed support@elearnsecurity.com. As its the weekend just waiting to see what will happen on monday.

@ahanemes did this issue get resolved for you via emailing support@elearnsecurity.com? 

edited

[Bazlar 0]

hey @tanujsan.ta57, i emailed support@elearnsecurity.com and they sorted out the name correction for me.