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mohammed.alharees71

Name change

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mohammed.alharees71

Hi everyone

I successfully passed the eJPT test, however my name on the certificate is not correct. I have contacted the support team and they responded with "We are actively working to resolve this problem" but still my name has not been changed yet. I would like to hear from you what I should do next as I need to generate my certificate asap.

Best regards,

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arvandy.vandy

Congratz!
Guess nothing you can do except wait.
I have the similar issue, in my case I want to change my name on the certificate to only consist of 1 word (Only the first name, since I don't have last name).
It's been weeks and I sent a lot of email asking for update but no solution till now, wondering no one ever request this kind of changes before.

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StefanWAustin

If you ask the support before you create the cert, it should not be a problem... You get a warning and you have to check the right name.  Let us say you clicked on "create certificate" I do not think you can change the name unless it is a bug and a wrong name was not your fault.

eLS uses a ticket system. This means if you write an email you mail is in an line with others. If you write the next email without a response, you start again from the beginning. Sending multiple emails will not help you at all, because you lose your position.

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tanujsan.ta57
On 1/21/2021 at 6:17 AM, arvandy.vandy said:

Congratz!
Guess nothing you can do except wait.
I have the similar issue, in my case I want to change my name on the certificate to only consist of 1 word (Only the first name, since I don't have last name).
It's been weeks and I sent a lot of email asking for update but no solution till now, wondering no one ever request this kind of changes before.

edited

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